Support
I read every message.
Contact
The fastest way to reach me is email: social@flockcorp.com
Please include the email on your account, your device (iPhone model + iOS version, or Android model + version), and a short description of what you were doing when the issue happened. Screenshots help.
Common questions
Why can't I sign in to Flock?
Check that the email matches the one you signed up with. If you signed up with Google or Apple, use the same button. A password account isn't created automatically. Still stuck? Email me with the email you tried.
Why am I not getting Flock notifications?
Open Settings → Notifications → Flock and confirm Allow Notifications is on. On iOS, also check that Focus modes aren't silencing them. Inside the app, go to You (the last tab) and check that Push Notifications shows as enabled.
Why isn't the map showing my location?
Settings → Privacy & Security → Location Services → Flock should be set to "While Using the App." If it's set to Never, the Discover map won't be able to center on you.
How do I delete my account?
Open Flock and go to You → Delete account, then type DELETE to confirm. You'll also enter your password (or sign in again if you use Apple or Google) so nobody else can delete your account from a borrowed phone. This immediately and permanently removes your account, messages, flocks you created, friend connections, and personal info. If you can't sign in to delete it yourself, email me from the address on the account and I'll do it.
How does the budget feature stay anonymous?
The app server never sends individual budget amounts back to the group. It only sends the aggregate ceiling, the submission count, and whether everyone has submitted. No member (including the flock creator) sees what you personally entered.
What happens when I tap SOS?
Your trusted contacts (You → Safety → Trusted Contacts) get an email with the time and, when your phone can find it, your location. People who, like you, have accepted a confirmed plan that starts within twelve hours of the alert also get an alert in the app, with the same location when there is one, unless they are banned or one of you has blocked the other. Add at least one contact before you need it.
How do I report a bug or suggest a feature?
Email social@flockcorp.com with "Bug" or "Feature" in the subject. I go through them every week.
Privacy
Read the Privacy Policy for details on what Flock collects and how it is used.